HELP ME!! Computers LLC is a BBB Accredited Business. Click for the BBB Business Review of this Computers - Service & Repair in San Antonio TX
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210-822-8817
903 Austin Highway
San Antonio, TX 78209
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    Bronze Silver Gold Platinum
Description No Plan ** / PC ** / PC ** / PC ** / PC
    ** / Server ** / Server ** / Server ** / Server

Site Rate business hours 8:00am to 6:00pm Monday through Friday with a 2 Hour Minimum, 30 Minute Incremental billing thereafter. 

** ** ** ** (Up to 2 hours Included per Month) Service Calls Free, Additional Projects and Consulting **
Remote Rate business hours 8:00am to 6:00pm Monday through Friday with a 30 Minute Minimum, 15 Minute Incremental billing thereafter. 

** ** ** ** Included
In Shop Rate per hour with a 30 Minute Minimum, 30 Minute Incremental billing thereafter. 

** ** ** ** Included
Shop service pick up delivery charge each way for up to 15 miles one way from our office.

** ** ** ** Included
Emergency/After Hours/Holiday Site Rate Travel with a 2 Hour Minimum, 30 Minute Incremental billing thereafter, time is billed portal to portal.

** ** ** ** **
Emergency/After Hours/Holiday Remote Rate with a 1 Hour Minimum, 15 Minute Incremental billing thereafter.

** ** ** ** **
Emergency Response Fee **, +2 hr. min Standard Business Hours. After hours & weekends, 2hr min. **, +2 hr. min Standard Business Hours. After hours & weekends, 2hr min. **, +2 hr. min Standard Business Hours. After hours & weekends, 2hr min. **, +2 hr. min Standard Business Hours. After hours & weekends, 2hr min. Included
Emergency Response Time

6 hours or less 6 hours or less 6 hours or less 4 hours or less 2 hours or less guaranteed
On-site scheduling of technician (Max)

2-4 days 1-2 days 1-2 days Next Day Same day*
Software and installation (one time fee)

X ** ** ** **
24-7 Remote Monitoring

X Included Included Included Included
Server stability and performance

X Included Included Included Included
Notification of unusual events

X Included Included Included Included
Daily back up monitoring

X X Included Included Included
Daily firewall monitoring

X X Included Included Included
Executive Summary Monthly Report

X Included Included Included Included
Virus Definition Updates

X With Anti-Virus Service Included Included Included
Unlimited Remote Patch Mgmt.

X X Included Included Included
Automatic Hard Drive Defragmentation

X X Included Included Included
Online custom client portal

X X Included Included Included
Creation of AUP (acceptable user policy)

X X Included Included Included
Daily system status e-mail

X X Included Included Included
Review and planning meeting

X Annually Twice Annually Quarterly Monthly -as needed
Monthly audit and network tune-up

X X X Included Included
Client access to Virtual System Administrator for remote control and access to network

X X X Included Included
Unlimited software upgrades*

X X X Limited Included
Spyware monitoring and removal

X X X Limited Included
Adding and removing users

X X X Limited Included
Recovery of server in case of complete disaster

X X X Limited Included
Installation of new hardware and software*

 X X X X Included
Virus REMOVAL and cleaning

 X X X X Included
Loaner PC/Server**

 X X X X Included
Vendor liaison*

X X X X Included
Anti-Virus, Email Threat & Spam Filtering

 X **/user/month **/user/month **/user/month Included

** Contact Sales for Pricing

 

How We Do IT - 7 different ways to use us!

  • Mangaged/Subscription
  • Special Projects & Consulting
  • In-Shop Service
  • Scheduled On-Site
  • Remote Repairs
  • Emergency Repairs
  • Help Me!! Bucks
We aren’t in the insurance business. So we won’t treat you that way!

With a managed service plan from Help Me!!® Tech Team, you’ll only pay for what you actually get. Your managed service plan will let us proactively monitor your systems, servers and networks 24/7/365 to identify problems and depending on the level of service that you purchased, will remediate some issues without you being bothered.

Thinking about going with a national IT firm for your managed/remote services? Well forget about it! When a repair can’t be conducted remotely that national firm will farm out the repairs to a subcontractor. You will wait for dispatch to send someone that you aren’t familiar with and isn’t familiar with you or your network. Instead, go with a local source that you know and trust to get you back up and running faster!

We also offer plans for our residential clientele.
Plan Options

Does your company want to install a new phone system or Call Center? Replace or design a new server? Need all new computer hardware? Updating your software? Run new cabling? Upgrade your network security? Install CCTV cameras & DVR or Controlled Access for your facility? Does your IT Department need assistance with a large project such as a corporate move?

Then you have a project for us!

Looking for a non-biased third party to help you figure out which technology solution is right for your business?

Hire your trusted Help Me!!® Tech Team to consult on your next technology project, major upgrade, or move to the cloud to make these advances go as smoothly as possible.
Our headquarters is centrally located at 903 Austin Highway in Alamo Heights where all of our clientele can enjoy expert walk-in help Monday-Friday 8am-6pm and Saturday 10am-2pm, as an additional cost savings option.
Click Here to Contact In-Shop Technicians
Your Help Me!!® Tech Team would be happy to put you or your business on our schedule. Our normal service call hours are Monday-Friday 9am-5pm.
Click Here to Schedule a Service Ticket
For reduced service call rates and priority scheduling you may consider a budget friendly Managed Service Plan for future needs.
We’re just one click away from saving your day!
Don’t give “just anyone” the keys to your system*.  Save time, frustration and money from your trusted local source with remote repair.  With your permission, your Help Me!!® Tech Team can log into your system and assist you with a problem without you ever having to pack up your computer and bring it in. Plan customers receive a discount!  Plus, with less travel time, you can feel good about the reduced environmental impact and fuel savings – part of our Help Me!!® Think Green™ initiative.
Click Here to Contact Tech Support
*Help Me!!® Tech Team (dba of HELP ME!!® Computers, LLC) is licensed with the State of Texas as an Electronic Access Company, License # B16255.  For complaints concerning CCTV or Controlled Access Security Systems you may contact the Texas Department of Public Safety Private Security Bureau at 5805 North Lamar Blvd. Austin, Texas 78752-4422 ; P O Box 4087 Austin, Texas 78773-0001 or call (512) 424-2000

Your Help Me!!® Tech Team are experienced IT fire fighters!  For an additional fee you can jump ahead of the line in-shop.  Need on-site emergency service?  Yes, you will pay more for an emergency call but rest assured we are worth it.  We are seasoned professionals that know how to get the job done right…the first time.
To Schedule
For priority service with cost savings, consider a budget friendly Managed Service Plan for future needs.
If your business has an after-hours emergency you can call our main number for after hours assistance.
Contact Help Me
Our Help Me!!® Tech Team Bucks™ have your back!
Looking to stretch your technology budget without a long term commitment?  With these flexible spending “Bucks” you have several options.  Use them to save your budget in the event of an unexpected downed network, provide routine maintenance, remote service, or have us perform special projects for your company.
The more you spend the bigger the discount you get. 

Remain in control of your budget, your business and your sanity!