Your Help Me!!® Tech Team performs “thorough” diagnostics. What does that mean?
Why are diagnostics so important? If I think that I am infected with a virus… can’t you just fix it?
While we value your opinion and agree that your idea of what has gone wrong is an important part of determining what the problem is, things are not always that simple. We have been doing this a long time. With twenty years and thousands of San Antonian’s served…we have seen it all. We know that taking the time to do complete diagnostics is the right way to do things and it saves you money in the long run.
Bottom line, you don’t want to waste money on repairs that you don’t need. Computer systems are complex, not every issue is attributable to a virus, as common as they are.
By performing our thorough diagnostics we will be better able to pinpoint what the exact problem is and thereby do a better job of making your repair successful…the first time. Plus we often catch other unforeseen issues before they become a problem.
With us you get what you pay for…and more.
During our diagnostics we:
- Test Hardware
- Check for Viruses/Malware/Spyware
- Check Log for Errors
- Check System Resources
Note: Newer systems may still be covered under their manufacturer’s warranty. However if they have to replace the hard drive or wipe it, you will not get your data back. Therefore it is important to backup your data before you send it back to them or have us do it for you.
